Del Sol Policies
Our goal is to make your shopping experience as enjoyable as possible. Please be sure to read through the following information carefully.
Site Errors
Availability of products, pricing and services are subject to change without notice. Any errors found on our site will be corrected as discovered and without notice. Del Sol Furniture reserves the right to revoke any stated offers due to any error within the Del Sol Furniture web site.
General Policies
- All balances must be paid in full 24 hours before delivery
- At the time of delivery, please look over your merchandise. Signing upon delivery is
- your acceptance of the merchandise in your home.
- All mattress sales are final and cannot be returned
- Manufacturer delivery dates are estimates and cannot be guaranteed.
A special order is:
- An item not displayed in a Del Sol Furniture Store
- An item not stocked in the Del Sol Furniture warehouse
- An item displayed in a Del Sol Furniture store, but available in a different color, size, or finish
A special order cannot be cancelled. Del Sol Furniture Warranty does not apply to special orders. However, factory warranties do apply. Del Sol is not responsible for changes in fabric or finish tones due to lighting. Items may very from the pictures on our website.
Customer must take accurate measurements before ordering. If the special order does not fit in the customer’s room or entryway it cannot be returned since our manufacturers will not allow returns. Do not special order unless customer does not feel this may be a problem.
Please allow 4-12 weeks for the arrival of the special order. Delays in the manufacturing and delivery process may occur. Special order purchases may be cancelled without a restocking fee and we will issue a full refund or allow a reselection as long as the product has not been shipped by the manufacturer and the vendor allows the cancellation.
Dye lots on fabric samples may differ in shade from those actually delivered by the manufacturer. Del Sol is not responsible for any dye lot differences.
Our buyers will audit the sales contract for pricing accuracy. If adjustments are needed the customer will be contacted for approval before your order is placed with the manufacturer.
If for any reason the customer fails to take delivery of your special order merchandise, a 25% restocking fee will be applied. A minimum of 25% deposit of the total on cash sales or for credit sales is required for special orders. This means no special order can be made with $0 down payment, Customer must sign the special order form at the time of the special order.
In order to process a special order, the minimum required deposit must be completed, the period of 4-12 weeks will start to run once that deposit has been covered.